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Posted: Monday, September 4, 2017 2:45 AM

Leveraging deep integrations into retailersA? point:of:sale systems, InComm provides connectivity to a variety of service providers that allow consumers to conduct everyday business at more than 450,000 points of retail distribution worldwide. Whether those consumers are activating prepaid products, paying bills, enjoying real:time discounts through a membership card, purchasing digital goods in:store or adding funds to an online account, InComm is there to provide unique gift:gifting opportunities, cater to on:the:go shoppers, deliver added value through loyalty programs and serve cash:based consumers. With 186 global patents, InComm is headquartered in Atlanta with a presence in over 30 countries in North and South America, Europe and the Asia:Pacific region. Learn more at or connect with us on or The Customer Care Representative (Tier I) must be able to strive in a fast:paced environment. Upon successful completion of a comprehensive training program the Customer Care Representatives are expected to provide customer care services with a friendly, enthusiastic and focused manner within an inbound call center. Customer Care Representatives will provide cardholders with various types of customer care from checking account balances to raising transaction disputes. Successful employees will be able to de:escalate calls from irate cardholders using the training provided. Answer inbound customer service phone inquiries related to InComm financial service cards (GPR, Single Load, B2B rewards, Toll and Wireless) in accordance with the Financial Services Customer Service Manual; or related training material.Answer inbound calls in timely manner in accordance with companyA?s goals for call intakeProvide timely, accurate and courteous responses to the customers concerns or questions in accordanceA?s with IncommA?s regulations.Perform basic Cardholder Customer Service functions in an accurate, timely and courteous manner; i.e. Lost/Stolen Cards, forgotten PINs.Perform pin redemption for customerA?s having an issue with using the IVR (i.e. Document Cardholder Customer Service activities.Follow escalation events procedures in accordance with Financial Services Customer Service Manual. (i.e. Chargebacks, disputes, potential fraud, etc.)Understand, utilize and adhere to the Financial Services Customer Service Manual that is used to govern Customer Care activities.Meet reporting requirements as designated by Supervisor or other InComm Management; including but not limited to schedule adherence, average handle time, quality score, and attendance. Other Financial Services Customer Service activities as designated by Supervisor or other InComm Management. Must be able to sit for an 8:hour shift while talking to customers through a headset. High school degree or equivalentStrong verbal and written communication skills are criticalBilingual (Spanish/English) preferredBasic knowledge of MS Office, Internet, Windows and typing skills are requiredTwo yearsA? customer service experience required, prior call center experience preferredFinancial Card (GPR, Single load) customer service experience a plusSuccessful completion of a criminal background and consumer credit check is required24/7 operations; shift flexibility is a mustDrug screen may be required InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteranA?s status, age, disability status, genetics or any other category protected by federal, state, or local law. *This position is eligible for the Employee Referral Bonus ProgramLI:AM1


• Location: Jacksonville

• Post ID: 18446382 jacksonville is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017