Business Analysts II represent the business community and IT in prioritizing, analyzing and documenting business processes, identifying opportunities for improvement/enhancements and negotiating agreements and commitments between business partners (internal and external) and IT from requirements gathering to final implementation and maintenance. BA's work directly with clients/leadership at various levels within the company and with outside parties to research and identify operational business requirements with sufficient detail and clarity to allow IT staff to collaboratively develop the solution.
Act as a Business/SME liaison back to the business leadership or IT Staff to influence, manage change, and educate for priority setting to ensure business commitments and objectives are met.
Participate in cross-functional work sessions with both the business and IT customers to capture stakeholder needs and required system requirements/features.
Involved in creating the Project Charter, SLA's and Statements of Work. Participate in development, documentation and analysis of detailed functional requirements via system Use Cases and Use Case Realizations.
Partners with the Project Manager while identifying resources to accomplish the goals and objectives of the project.
Participate in the development of system solution design for existing and new capabilities using a thorough understanding of business process and requirements as well as system capabilities and architecture.
Participate in multi-departmental, small and medium to large projects and change initiatives.
Initiate problem analysis, explore solutions, prepare and present information.
Participate in client meetings and engages clients when appropriate.
Provide customer support and post implementation monitoring during initial rollout.
Conduct and assist Quality Assurance with development of testing criteria.
Provide assistance and mentoring to Business Analyst I.
Demonstrate the ability to drive requirements gathering sessions independently or in conjunction with BAIII assistance. (JAD/JAR sessions)
Demonstrate strong competency in the requirements management processes and quality assurance (Testing) processes.
Develop and deliver progress reports, proposals, requirements documentation, and presentations when necessary.
Communicate with confidence and facts (supported by analysis and data) the impacts of scope changes to the delivery of projects.
Develop and maintain effective working relationships with team members, internal partners, customers and others through the use of strong interpersonal skills.
Coordinate with respective areas to resolve issues and develop processes to accomplish shared goals.
Utilize rigorous logic and methods to analyze and understand why problems occur.
Generate and implement creative, cost effective and realistic solutions.
Obtain cooperation from others, seek and encourage win-win alternatives and effective at conflict resolution.
Effectively deal with change in a fast paced demanding environment while maintaining a positive and cooperative attitude.
Other duties as assigned
4 to 6 years experience designing technical business processes.
Experience with Project Management Methodology (PMM) including the development of project documentation.
Experience with Use Case development.
Experience with JAD/JAR sessions including functional and technical requirement gathering, development and translation to technical teams.
Experience with analytical tools, flowcharting tools such as Visio.
Experience at working both independently and in a team environment.
Ability to shift priorities, demands and timelines through analytical and problem-solving capabilities.
Competent and good understanding of platforms such as Windows and UNIX.
Knowledge of Software Development Lifecycle Methodology (SDLC).
Testing knowledge across various testing cycles.
Solid knowledge of current Internet, Intranet, Extranet, client server architectures including SharePoint.
Certificate from a Business Analysis accreditation institution preferred, but not required.
Strong verbal communication skills.
• Post ID: 18334808 jacksonville