Posted: Wednesday, October 4, 2017 6:52 PM
Job DescriptionJob Summary:The Customer Service Representative handles requests from new or existing customers over the phone. Consults with customers about product and service needs, and makes product recommendations. Meets individual and department metrics and contributes to one call resolution and customer satisfaction.Performs job duties consistent within safety, legal, and regulatory requirements; company standards, culture and business practices. Acts with the highest level of business and personal ethical standards in all aspects of job performance.Essential Duties & Responsibilities: Handles incoming calls and responds to customers inquiries, analyzes customer needs, makes product and service recommendations and professionally turns each call into a service call. Follows department policies and procedures; and ensures proper account notation and record-keeping. Focus is on revenue generation and customer satisfaction. Responsibilities include accurate and timely completion of service orders, payment posting, payment research, bill and account investigations. Supports department objectives by participating in special assignments/projects and meeting daily, weekly, and monthly department expectations.Additional Duties:Contributes to departmental activities and programs by accomplishing related tasks as needed.Knowledge, Skills & Abilities: Data entry and computer skills Communication and listening skills Excellent sales and analytical abilities Excellent customer service skills Must be dependable and punctualJob Requirements: Must complete pre-employment screening process Must have a valid driver's' license and vehicle Must be able to work some evenings and SaturdaysDaily tasks include:- Inbound/outbound calls.- Scheduling new appointments.- Client policy reviews.- Data entry.- Servicing requested benefits.This is a full time position with great weekly hours.We foster an environment of teamwork, ownership and involvement to support a healthy and positive workforce. Our goal is to focus on a positive, competitive, and fun work environment. We're only looking for the best candidates with a great attitude, who are passionate about helping others. Our Company offers an amazing career opportunity.Company DescriptionOur customers are central to our mission. With our extensive and diverse knowledge base of both local and national businesses, it allows us to provide not only a proper fit but an understanding of what our clients need. We do not just staff positions and departments; we look to form long lasting relationships so we can continue to evolve as our clients and the every changing marketplace does. We are committed to Listening to our clients needs and in doing so, Serving companies with premier employees and human resource services. Success for our customers is reached by empowering them to focus on what they do best.
• Location: Jacksonville
• Post ID: 18986432 jacksonville