Home > Jacksonville jobs > Jacksonville computer/technical

Posted: Tuesday, September 5, 2017 4:25 AM

GENERAL SUMMARY The IT Systems Engineer will work out of the Jacksonville location and report to the VP of Infrastructure. Primary duties include providing hardware and software support to users both on site, as well as the NJ and PA office locations, and remote employees. The IT Systems Engineer will also be assigned IT projects and tasks by the VP of Infrastructure that are related to networks, servers, desktops, laptops, IT Inventory, Anti-Virus maintenance, OS patching, and upgrades. PRINCIPAL DUTIES AND RESPONSIBILITIES Provide hardware and software support to users both on site and remote on the Windows platform as well as Mac users. Manage internal IT help desk system and tickets Maintenance of 3 office locations network, firewall, wireless, security, VOIP, Printers, and other IT infrastructure necessities. This includes upgrades, patching, troubleshooting and firmware updates. Track IT equipment and inventory, and network access for entire company. This includes reviewing and submitting purchase requisitions and purchasing equipment for employees under the supervision of VP of Infrastructure. Also assist in managing onboarding of new employees, and revoking access of terminated employees. Assist VP of Infrastructure with IT related maintenance windows during non-business hours and weekends. These include planned maintenances, and emergency work and will involve the 3 corporate office locations, data centers, and off shore partner networks. KNOWLEDGE, SKILLS AND ABILITIES REQUIRED / EDUCATION AND/OR EXPERIENCE ESSENTIALS: Exceptional writing skills and oral communication skills that can translate technical terms to end users Patience you will be assisting non-technical employees with technical issues Understanding of networks and firewalls (Barracuda a plus), LAN Knowledge, network design and Implementation Experience with: Active Directory w/ Group Policy, DNS, Email or Exchange administration, IIS, SQL, Linux, Apache, MySQL, Virtual phone experience, RDP, firewall and network security, VPN. Troubleshooting experience for Windows and Apple products Strong desktop/PC skills which include working knowledge of MS suite of applications Strong organizing and planning skills with proven ability to multi-task within a fast paced environment Creative thinking and problem solving skills A high level of motivation and a self-starting attitude Strong interpersonal skills Flexibility to shift priorities as directed Technical problem solving Proactive and responsive Bachelor's Degree or pursuing a Degree 1-2 years relevant experience a plus Some travel required VOIP Phone System experience WORKING CONDITIONS Fast-paced, entrepreneurial environment Office environment Security-conscious environment May require occasional nights, weekends and overtime work Work with IT hardware will involve lifting, carrying, pushing and pulling of moderately heavy IT equipment such as computers, monitors, and related equipment. #LI-CD1


• Location: Jacksonville

• Post ID: 18472797 jacksonville is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017