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Posted: Saturday, September 2, 2017 8:19 PM

The On Site Technician (OST) is part of our 24x7 Customer Service Center and is responsible for providing 2nd Level support for our company's customers. The OST is assigned to a particular customer and works at the customer's site. Duties include, but are not limited to: Receive tickets for Incidents and Service Requests for the customer from the Customer Service Center (CSC) Provide on-site support for customer end-users where remote support is not possible Deploy, manage, support, and inventory desktops and laptops assigned to customer end-users Provide all end-user on-site technical support, to include OS, application, and printer support Utilize formal Work Instruction (WI) documents and other documented knowledge to resolve customer issues Work closely with CSC team leads and management to ensure customer is receiving proper support Work with third party vendors both during routine deployment and outages. Ensure escalations are handled in a professional, consistent, and relentless manner. Support equipment delivery processes and equipment configuration as required Meet or exceed all Incident Management Standards, including customer SLA's and internal ticketing standards Job Requirements Qualifications and Education Requirements: Ideal candidates will have: A BA/BS in Computer Science or related field or equivalent in real-world experience A minimum of one (1) year of experience working on a Help Desk supporting an enterprise environment A minimum of two (2) years of experience providing desktop support services in an enterprise environment The ability to troubleshoot technical issues related to Windows 7, Windows 8, and MS Office applications Strong verbal and written communication skills; ability to remain composed and professional in stressful, high pressure situations and exert strong customer service skills. Good understanding of ITIL and IT Service Management concepts Highly motivated, self-starter with a positive attitude and strong initiative to face the challenges of a very fast-paced, high-energy, yet sometimes stressful, customer-focused operations organization. Ability to follow direction with little follow up direction needed. Preferred Skills: The following are a plus: A+ Certification Familiar with the SAP suite of applications Experience supporting iPad's or other mobile devices To learn more or for consideration please contact Amy Dawkins at 904-997-9960 or - provided by DiceCustomer Service, Desktop Support, Help Desk, Management, MS Office, Printer, SAP, Technician, Windows, Windows 7, Windows 8


• Location: Jacksonville

• Post ID: 18441332 jacksonville is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017