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Posted: Tuesday, September 26, 2017 5:39 AM

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DATA ENTRY AND INQUIRY OPERATOR

This position is responsible for work processing Food for Florida (FFF) Assistance applications.

RESPONSIBILITIES:

Receive new application (image only) that is deemed eligible and process through FFF
Receive application (image only) that was “rejected” by the original data entry operator and validate that the rejection reason is correct then process through the FFF
Mark those applications that were rejected for “no signature only” for review to have a letter sent to client rather than immediately rejecting
Process paper applications (those that cannot be processed by image only) through the FFF Example: A letter was sent to the client because a signature was left off of the application. Application was returned and needs to be processed.
Obtain data unavailable on application through various data sources: DMV, FLORIDA, EBT Unit, US Post Office website etc., as directed.
Contact client by telephone for missing information not available by data sources as directed then process completed applications.
If the client could not be contacted and data was unavailable through data sources, case was put into final "rejection" status with comments entered into the comment field.
KNOWLEDGE / SKILLS / ABILITIES

Basic Computer knowledge
Knowledge of basic arithmetic
Ability to conduct fact- finding interview to identify needs
Ability to accurately enter information into a computer
Ability to work with a diverse range of people
Ability to adapt to change
Ability to deal calmly and effectively in high stress situations
Ability to follow instructions
Ability to establish and maintain working relationships with others
Ability to communicate effectively orally
Ability to write legibly
Ability to appropriately process a high volume of applications

• Location: Florida, Jacksonville

• Post ID: 18684942 jacksonville
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