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Posted: Sunday, September 3, 2017 12:52 PM

Amelia Island Plantation Resort The 85 million Re:Imagination of Omni Amelia Island Plantation Resort is complete and is beginning another chapter in our resorts storied history. Explore 3.5 miles of pristine beach, discover scenic marshlands and savor new culinary concepts at nine superb restaurants. Relax on the largest pool deck in Northeast Florida with two stunning pools, tiered lounge seating, three fire features, two hot tubs and a splash park for kids :: all featuring spectacular Atlantic Ocean views. Omni Amelia Island Plantation associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Plantation Resort may be your perfect match.The main purpose of the Rooms Controller is to coordinate and organize the hotelA?s guest room inventory. The Rooms Controller will act as a liaison between the Housekeeping, Front Office, and Reservations department regarding the status and distribution of all guest rooms.To be thoroughly knowledgeable of all room types.To block and pre:register all arriving reservations.Oversee room inventory and ensure proper blocking strategies are in place.Must be able to train new associates.Oversees execution of Pre:Registration procedures Mon : Friday (Weekends when scheduled)Receives in:house reservations inquiries.Reviews resumes for group blocking.Attends Revenue Management meetings.Assists with development of FD sold out night strategies.Checks the Front Office cancellation e:mail on an hourly/daily basis.To have a thorough understanding of hotel occupancy trends.Familiar with all reservation special packages and procedures.Understand Select Guest/GHA program and VIP procedures.Be familiar with the Housekeeping departmentA?s policies and procedures.Be familiar with the Front Office departmentA?s policies and procedures.Be familiar with the Reservations departmentA?s policies and procedures.Thoroughly knowledgeable of our PMS and CRS, with a broad knowledge of Opera.Acquainted with all check:in and check:out procedures and policies.Acquainted with the AM and PM checklist.Appropriately protect confidential guest information and guest room key access according to front office SOPA?s.Be familiar with the Phone and Alarm System in the Ideal Services department.Be familiar with guest scenarios and follow:up on all guest requests and concerns, effectively adhering to the service recovery process.Knowledgeable of all Front Office, Guest Services and Ideal Services Moments of Service scenarios, and execute to standard.Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.Be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, GHA Discovery, Laundry Services, and Omni Kids Program).To be familiar with all hotel facilities (F and B outlets, Business Center, Fitness Center, Outdoor Pool, Meeting Space, Parking Garage).To be familiar with the inter:relationship between the different departments (to include Ideal Services, Guest Services, Housekeeping, F and B outlets, Banquets, Sales, Engineering and Purchasing).To be familiar with local attractions and businesses.Understand and perform cash handling processes.Understand the importance of our Medallia scores.Maintain 4 : Star/4 : Diamond Standards of guest service.Proper phone etiquette; answering the phone with a smile in your voice.Aid guests in locating other areas of the hotel (walk them to destination if possible).Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.Follow all company policies and procedures; ensure clean uniform and professional p

Source: https://www.tiptopjob.com/jobs/71611507_job.asp?source=backpage


• Location: amelia island, Jacksonville

• Post ID: 18431712 jacksonville
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